![]() ![]() ![]() With the addition of these great new features, SolarWinds continues to improve the way that Web Help Desk supports your ticket automation, and change and asset management. This can help you identify end-users who may be submitting high amounts of tickets. It gives you the opportunity to review and search historical tickets for information or reports that may be needed for auditing.Ĭlient Ticket Reporting lets you see ticket generation by user instead of just aggregating tickets as a group. You can create FAQ articles and let Web Help Desk display them to your help desk end-users as they enter their service requests into the Web portal. Request Type Archive provides visibility and searchability into decommissioned request types. Help Desk Knowledge Management Help Desk Knowledge Management SolarWinds Web Help Desk includes a built-in extensive, searchable, and easy-to-use knowledge base. This new feature is designed to give IT Technicians a clearer understanding of the specific tasks that need to be completed before a ticket can be closed. ![]() In-Ticket Checklist helps ensure consistency across processes by adding an ad hoc or standing checklist into help desk tickets. SolarWinds ® Web Help Desk ® continues to add and improve features to make help desk support easier, faster, and more efficient. ![]()
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